FAQs

What are the recommended predefined packages?

Our predefined packages are customised for solo or couple travellers only. Most of the packages are for 2 nights and 3 days travelling duration. These packages comprising the most liked places at Bali with combinations of peaceful and romantic experience locations. You may check this link to explore our predefined packages.

What is the standard package costs?

Since the predefined packages are customised for only 2 nights or 1 night or day trip; hence the packages cost may vary from Rp. 1,000,000 IDR to Rp. 3,000,000 IDR depending upon the customised options you chose. These packages are suitable for solo travellers or couple’s honeymoon.

How to customise the tour packages?

Are you a natural beauty lover? Or you are looking for adventure? Or you are looking for spending time on the beautiful beaches with mesmerising sunset with happy hour cheers? Or you want to create a memorable time with your loved ones? You are at right place, we can provide you the best experience with customised options within affordable prices. Please contact us through our social media or email.

How to make a booking with Sekala?

We provide an unique experience for the travellers to book their trips. Our customised tools provide a hassle free and transparent way to select what customer want. Customer satisfaction is our primary goal. You can choose either our predefined tour packages and book directly from this link.

Cancellation & refund policy?

At Sekala we understand the uncertainty in all our lives. Hence we care and respect your circumstances. You may follow the link below to register your cancellation, 24 hours prior to your visit.

At Sekala we are committed to refund 100% cost associated with Sekala (excluding bank transfer charges, Service Charges & Other external bookings i.e. Air flights, Ferry & other transportation charges.)

Cancellation under short notice (< 24 hours prior to travel) is subjected to the charges Regulation of the associated third parties (Hotel, Transport and other bookings). Please contact us thorugh our email.

Is there any direct contact of Sekala customer care?

Before booking you may drop an inquiry through our contact: Link

After booking you will be connected with our local PICs to Handel you (Guide, Driver)

For other inquiry, grievances you may follow the link to directly communicate with our customer care through this chat or email.

Complaints, Grievances and resolution?

We strongly comply with our integrity policy. In case of your dissatisfaction experience you can directly email to our compliance officer [email protected]. 

Terms & Conditions for corporate, family or group tour packages?

Are planning for an official gathering, family function? Do not worry, we are the only one who can provide you a world class services for full fling your objectives.

You may connect with our PR Officer to provide detailed itinerary. We are committed to provide you an unforgettable experience. PR Officer [email protected].